Expired listing scripts offer structure and help build rapport quickly. Think of it this way: sellers with expireds are probably frustrated and unsure of their next move, and need someone with a clear plan to get their property sold. That’s where you come in! Do your homework, and personalize your approach. The best expired listing scripts can transform the missed opportunities of the previous agent into potential business for you.

I’ve listed several scripts to help you through various phases, namely initial contact, engagement, objection, consultation, and listing. I also share the importance of using scripts and some tips and best practices.

The Close Expired Listing Script Thumbnail

Initial contact

1. The text message script

  • Objective: Make initial contact by text message in a clear and engaging way.
  • What to keep in mind::
    • Make it personal and feel less spammy.
    • Say who you are and the brokerage you work for.
    • Keep it short, and ask to chat.

2. The email script

  • Objective: Reach out to the homeowner via email to offer valuable insights.
  • What to keep in mind::
    • Ensure the subject line grabs attention.
    • Mention that you have new strategies to discuss, and avoid blaming the previous agent.
    • Provide a clear call to action, asking for the next meeting or call

Many agents pursue new listings, so fewer are actively working on expireds. With a motivated seller and less competition, you could have a significantly higher conversion rate with expired listings. In fact, according to the Mojo Dialer Blog, research shows that expireds convert up to five times better than general prospecting methods.

3. The  voicemail script

  • Objective: Introduce yourself via a compelling message that encourages a callback.
  • What to keep in mind::
    • Keep your message brief and to the point.
    • Use a positive tone, and clearly state your contact info.
    • Keep the conversation open-ended to gather information.

4. The door-knocking script

  • Objective:

    Make a strong first impression when going door-knocking and introducing yourself.

  • What to keep in mind::
    • Start with a friendly introduction, and mention your brokerage.
    • Ask if they have time to chat now or if they’d prefer to schedule a follow-up meeting.
    • Stay upbeat and positive, no matter what their reaction may be.

In a Reddit thread in r/realtors, one user shared their success with door-knocking on an expired listing. “I knocked on a one year old expired last summer. Super soft approach, asked what happened, mentioned my off-market property list . . . and got the phone number. Literally NEVER called them . . . I set them up on my mailing list, which is one recipe/market update per month . . . we are closing early April.”

Engagement

5. The situation check-in script

  • Objective: Connect with the homeowner who responded to your outreach but hasn’t clearly explained why their property didn’t sell or what they plan to do next.
  • What to keep in mind::
    • Thank them for responding to show appreciation and respect.
    • Listen more than talk (this is not your pitch moment).
    • Use open-ended questions to uncover pain points or frustrations.

6. The let’s-reconnect script

  • Objective: Re-engage the homeowner to reignite their interest in selling and offer new strategies.
  • What to keep in mind::
    • Show you understand and respect their decision to step back from the market.
    • Mention new market trends that would be beneficial to selling their home now.
    • Be sure to have fresh ideas to share.

7. The referral service partner script

  • Objective: Begin the conversation without asking for the listing. Offer useful contacts for staging, repairs, or services that sellers of expireds may need.
  • What to keep in mind::
    • Position yourself as a problem-solver, not a salesperson.
    • Lead with generosity by offering value, not pitching yourself.
    • Mention specific services, such as handypersons, stagers, and cleaners.

8. The client success story script

  • Objective: Share real-life wins to build trust and demonstrate your expertise.
  • What to keep in mind::
    • Relate the success story to their current situation.
    • Be sure your story is specific.
    • Express confidence in achieving similar results.

9. The market analysis script

  • Objective: Offer a detailed market analysis to provide value and build trust.
  • What to keep in mind::
    • Mention that you have valuable insights to share.
    • Ensure they know it’s important since their property didn’t sell the last time.
    • Once they agree, set a follow-up meeting to discuss the analysis and next steps.

Even if you’re using the best expired listing scripts, it can be difficult to convert leads into clients. Try the LPMAMA script to build rapport and increase sales.

10. The price adjustment script

  • Objective: Discuss the need for a price change from the last time they listed.
  • What to keep in mind::
    • Be sensitive to the homeowner’s feelings.
    • Emphasize that your recommendation is based on thorough market analysis.
    • Explain how a price adjustment can attract more buyers and increase the chances of a sale.

Objection

11. The “I’m selling it myself instead” script

  • Objective: Position yourself as a helpful ally to open the door to a future listing opportunity.
  • What to keep in mind::
    • Don’t challenge their FSBO decision. Instead, acknowledge and validate it.
    • Offer genuine value, such as tips, resources, and tools, without asking for the listing.
    • Be conversational. Close with an easy, low-pressure invitation to connect.

Always follow up, even if the homeowner says they’re selling the house as an FSBO. If it hasn’t sold by your follow-up, you might have a chance to secure the listing the second time around.

12. The “I’m going to rent it instead” script

  • Objective: Reframe the homeowner’s decision to rent as a potential backup while you open the door to selling when conditions improve.
  • What to keep in mind::
    • Respect their choice to have their property rented.
    • Share the highlights and drawbacks of renting vs. selling, but keep things informative, i.e., do not pressure them.
    • Position yourself as helpful.

13. The “I’m staying with my agent” script

  • Objective: Tell the homeowner that you appreciate their honesty in informing you that they intend to stay with their agent.
  • What to keep in mind::
    • Don’t criticize their agent.
    • Ask thoughtful questions that encourage the homeowner to reflect.
    • Focus on how you can add value.

14. The “It’s not the time to sell” script

  • Objective: Validate the homeowner’s caution, and gently explore what made them feel that way, which opens the path to a possible future conversation.
  • What to keep in mind::
    • Avoid being dismissive. Instead, empathize and build trust.
    • Ask open-ended questions to understand their hesitation.
    • Frame yourself as someone who can help when timing aligns.

Delisted properties — those that have been removed from the market due to various factors, including a seller’s change of mind or the end of the listing agreement — currently make up a large share of housing activity.


Per Realtor.com, in May 2024, delistings accounted for 3.2% of all active listings, whereas in May 2025, the number rose to 4.1%. That indicates that sellers may be losing patience given the longer time to deliver desirable offers or prefer to wait rather than lower their price.

Consultation

15. The appointment setting script

  • Objective: Secure an in-person meeting to discuss your marketing strategies.
  • What to keep in mind::
    • Be specific, show them you’ve done your homework.
    • Suggest a specific day and time, making it easier for them to decide.
    • Be flexible and offer alternative times.

16. The first-meeting script

  • Objective: Build trust and understand the homeowner’s goals.
  • What to keep in mind::
    • Thank them for their time.
    • Listen to their concerns.
    • Invite them to ask questions.

17. The why-it-didn’t-sell diagnostic script

  • Objective: Collaboratively analyze the failed listing during the first meeting (in-person or via phone).
  • What to keep in mind::
    • Be neutral and fact-based.
    • Focus on improvement, not blame.
    • Use questions to guide discovery.

18. The marketing plan presentation script

  • Objective: Present a detailed real estate marketing plan to secure the listing.
  • What to keep in mind::
    • Be sure to provide a clear, step-by-step plan.
    • Highlight how each part will attract buyers.
    • Invite questions, and provide detailed answers.

Listing

19. The close-the-deal script

  • Objective: Secure the homeowner’s commitment to list their property with you.
  • What to keep in mind::
    • Ask for the listing politely.
    • Be sure to have the paperwork ready to be signed.
    • Show confidence in your marketing plan and get them excited to get their home sold.

20. The onboarding script

  • Objective: Outline next steps after signing, and set clear expectations for the listing process.
  • What to keep in mind::
    • Be clear and organized to establish a professional tone.
    • Break down the timeline so that the homeowner feels in control.
    • Reaffirm they’ve made the right decision in choosing you.

21. The pre-listing check-in script

  • Objective: Confirm details, ease seller concerns, and maintain positive momentum before the listing goes live. Do this 2 to 3 days before launch.
  • What to keep in mind::
    • Don’t assume they’re fully prepared.
    • Reaffirm your partnership and guidance.
    • Use a calm and encouraging tone to reduce anxiety, if any.

Expired listing script flowchart

Here’s a decision tree designed to guide you through different seller responses: Yes, Maybe, and Hard No.

[graphic]

Importance of using an expired listing script

A script for expired listings is an essential tool to help you maintain focus and flow in your pitch, especially when addressing potentially unmotivated or defensive audiences.

  1. Offers an opportunity to re-engage frustrated homeowners: When their listings expire, they’re likely disappointed and unsure of what to do next. A well-crafted script provides an empathetic and professional way for you to establish contact and position yourself as a helpful expert, not just another agent.
  2. Positions you strategically: The right script enables you to differentiate yourself from the previous agent and other prospecting agents. Ensure you mention your unique marketing techniques, data-driven strategies, and clear communication plans.
  3. Provides structure and confidence: More productive conversations can arise from a script. It reduces hesitation or stumbling during an outreach, which is especially helpful in high-pressure situations and for newer agents.
  4. May increase your lead conversion rate: An expired listing is a high-intent lead source, so a script designed to identify what could’ve been improved, offer fresh insights, and propose a new strategy can increase your chances of landing a new listing.

Helps you respond calmly and professionally: Sellers of expired listings may be skeptical, overwhelmed, or frustrated. A great script can include rehearsed responses to common objections such as “We’re going to wait,” “We’re taking it off the market,” and “We’re listing with a friend.” With a professional response, you can keep the conversation alive.

Expired real estate listing tips & best practices

Turning expired listings into successful sales requires a smart approach. Following these tips will boost your success whale using expired listing scripts. Every homeowner’s situation is different, so customize your approach to fit their needs. If you do your research, personalize your communication, and build trust, you’ll be turning expired listings into sales in no time. Here are some top tips to help you make the most out of these opportunities:

  • Do your research:

    Before reaching out, gather as much information as possible about the listing’s history. Understand why it may not have sold, such as pricing issues, inadequate marketing, or market conditions.

    • Review the MLS listing. Look at the description, listing duration, pricing strategy, and photo quality.
    • Analyze market trends in the neighborhood. Determine if the market is favoring buyers or sellers and if that affected the listing.
    • Study the competition. Note the pricing, features, and marketing of similar properties that recently sold in the area.

  • Knowledge of the listing’s past performance will help you avoid repeating the same mistakes and position you as a prepared professional.
  • Personalize your communication:

    Generic outreach won’t cut it. Owners of expireds have likely heard it all, so show them you’ve done your homework.

    • Address the homeowner by name. Avoid “Dear homeowner,” as using their name shows care and authenticity.
    • Reference specific details about their property. Mention the feature you love the most, like the wraparound porch or upgraded primary, to show you paid attention.
    • Mention any unique selling points or potential improvements. Suggest how small updates, such as a fresh coat of paint, some lighting, or even fresh home staging, might help the property show better.

  • Personalized messages break through skepticism and make the seller feel seen and valued, which are key to earning their attention and trust.
  • Use multiple methods of contact:

    Don’t rely solely on one method of communication. Different homeowners may respond better to different approaches.

    • Start with a call to make a personal connection. Keep it short, empathetic, and focused on listening, not pitching.
    • Follow up with an email. Include a market overview, quick notes on improving listing appearances, and even a comparative market analysis showing pricing comparisons.
    • Consider sending a handwritten note or a postcard for a personal touch. Make it memorable by referencing a specific detail about their property, e.g., vaulted ceilings and natural lighting, and keep it warm and sincere.

  • Several touchpoints give you more chances to be noticed — and remembered. It shows your effort, consistency, and creativity, all of which make you stand out from passive agents.

  • Highlight your expertise and your success:

     Homeowners need to feel confident that you can achieve what their previous agent could not. Highlight your expertise and past successes.

    • Share client success stories from satisfied clients. For example, tell them you recently sold a similar expired after having updated the photos and adjusted the price. Mention the number of days it took to sell.
    • Provide statistics on your success rate with similar properties. Offer numbers on your list-to-sale ratio and average DOM. Add how many expireds you’ve successfully relisted and sold.
    • Explain your marketing strategy and how it differs from what they experienced before. Discuss your marketing plan, staging consultations, 3D walkthroughs, and more.

  • Owners of expireds want proof, not fluff. By showing them how your past achievements have worked, you become the obvious go-to.

  • Focus on building trust:

    Trust is critical in real estate transactions, especially for homeowners who have had a negative experience. Establish trust through empathy and transparency.

    • Actively listen to and empathize with their frustrations. Ask what they felt didn’t go right, and let them vent without interrupting.
    • Be honest about the previous strategy. Gently identify missteps, such as poor pricing or marketing, and explain how you’d address those things differently.
    • Follow through on any of your promises. Keep your word to the letter, e.g., send reports promptly, call them on specific days and times, and provide updates on showings.

  • When sellers see that you listen, empathize, and do what you say, the foundation for a productive and professional relationship is set.

  • se no-pressure strategies:

    Let your initial offer be about education, not signing contracts.

    • Provide a detailed, no-obligation market analysis. Show them what properties are selling for now and why theirs may have missed the mark.
    • Recommend cost-effective improvements. Suggest small changes, like fresh landscaping or decluttering, that can boost appeal without breaking the bank.
    • Be prepared to answer any questions they might have about the selling process. Cover topics like timing and offer negotiation, as well as what will happen if they list again but don’t get traction.

  • Owners of expireds are wary of being “sold” again. When you offer helpful insights without strings attached, you earn their goodwill and encourage future engagement.

  • Be persistent but respectful:

    There’s a fine line between being helpful and being overbearing. Respect the seller’s space while staying visible.

    • Set a follow-up schedule and stick to it. Space out your touchpoints, e.g., call in week 1, email in week 2, send postcard in week 3, so that you’re consistent but not overbearing.
    • Respect their space if they ask for time to think things over. Back off respectfully when they ask for time, but do ask when it’s OK to check back in.
    • Send occasional updates or valuable information without overwhelming them. Share local sales updates, interest rate changes, and the like.

  • Persistent agents get remembered. Show you’re committed, not desperate.

  • Leverage technology:

    Use tech to stay ahead and provide homeowners with a streamlined experience.

    • Track leads and automated follow-ups. With one of the best real estate CRMs, you can ensure no lead slips through the cracks.
    • Implement virtual tours to showcase their property. Provide immersive experiences that help buyers fall in love with the home online by using one of the leading virtual tour software.
    • Deliver neighborhood activity and buyer interest insights. Use something like RPR, one of our top-recommended real estate apps, to generate real-time reports on local home sales, upcoming listings, and buyer behavior. Consider any platform that offers actual data to help keep sellers confident that demand in their area is active.

  • Tech helps you do more with less effort and gives homeowners a modern and polished experience.

Frequently asked questions (FAQs)





The final walkthrough

Expired listings are a goldmine if you’re ready to put in the work. By using my expired listing scripts, you can build trust, offer real value, and win new clients. The secret sauce? A mix of empathy, persistence, and professionalism.

What are your favorite scripts for expired listings? Let us know in the comments. We love sharing success stories and awesome tools with other agents!

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