If you’re a real estate pro looking to stay organized and keep your client relationships thriving, LionDesk CRM might just be what you need. In this LionDesk review, I’ll explain everything you should know—from pricing and features to the pros and cons. With handy tools like automated follow-ups and video messaging, LionDesk helps you manage all your leads and client interactions in one place, so no one slips through the cracks. I’ll cover how The Close rated it on things like ease of use, customer support, LionDesk reviews from current users, and value. Let’s take a look!
My Verdict on LionDesk & Why You Should Trust It
After spending hours researching and testing LionDesk, I’m confident this platform offers some serious benefits for agents looking to streamline their business. With over a decade of experience in the industry and hands-on time with different CRMs, I know how important it is to find a system that works smoothly. That’s why I dug into LionDesk’s features, ease of use, pricing, and LionDesk reviews from real users to give you a comprehensive review you can count on.
LionDesk shines with its easy-to-use interface and communication tools like text and video messaging, which help you stay connected with both buyer and seller leads. The automation features are a big plus, handling follow-ups and reminders so you can focus on closing deals. While it’s not the flashiest CRM out there, it’s reliable, affordable, and perfect for agents looking to stay organized and grow their businesses.
LionDesk Alternatives
If LionDesk doesn’t quite meet your needs, there are plenty of alternatives worth considering. Whether you’re looking for more advanced features, better customization, or a different user experience, exploring other CRM options will help you find the right fit for your business. Sometimes, it’s about finding a tool that aligns better with your workflow or offers specific functions more suited to your needs.
 | Offers excellent support for lead management with a user-friendly interface | ||
 | Excels in lead management and nurturing client relationships | ||
 | Focuses on lead generation with powerful marketing tools | ||
 | Combines CRM and marketing features for effective lead capture and follow-up |
LionDesk Reviews: What Current Users Think
With an overall score of 4.1 out of 5 from Capterra, current users have overall positive things to say about LionDesk but highlight both its strengths and areas for improvement. On the positive side, many LionDesk reviews appreciate the user-friendly interface and the ability to easily manage leads and automate follow-ups. Users often praise the communication tools, such as text messaging and video options, which help them stay connected with clients. Here are a few example reviews to give new users a better idea of what to expect:
“Amazing! No more contacts in a dozen places. Leads from sites like Zillow, Realtor.com, others drop right into LionDesk; even free leads! Sync with Google puts ALL emails in LionDesk. Contacts engage via email or text in response to auto-drip campaigns. LD will call me and ring through to contacts when I tell it to. LionDesk helps you run your business like the real estate pro you are. It’s the missing link in your marketing toolkit; what an impact it makes.”
“The feature that I like best so far is the ability to customize a few fields. I also like the ability to edit and modify existing standard fields.”
However, some LionDesk CRM reviews have noted that the reporting features could be more robust and that customer support response times can vary. A few reviews mention occasional glitches that disrupt their workflow.
“The importing of leads works most of the time, but sometimes won’t work for weeks and all your leads don’t get imported. Customer service also has not offered to import the lost leads, nor will they refund your money if you pay upfront for a year when your product stops working. Customer service isn’t available on the weekends either, so Realtors just know you have zero back up when you are the busiest.”
Key Features of LionDesk
LionDesk offers a range of features designed to transform your real estate business, from lead management and automated follow-ups to integrated communication tools like text messaging and video capabilities. With its intuitive interface, you can easily organize your contacts, schedule tasks, and track interactions, making it simpler to nurture client relationships and close more deals.
CRM Dashboard & Lead Management
The CRM dashboard in LionDesk provides a centralized view of all your leads and client interactions, making it easy to manage your pipeline. With intuitive lead management tools, you can capture new leads, track their progress, and set reminders for follow-ups, ensuring that you stay organized and responsive throughout the sales process.
Automated Communication & Video Messaging
LionDesk offers powerful automated communication features that streamline your outreach efforts. Schedule personalized emails and text messages to keep clients engaged, while video messaging adds a personal touch to your communications. This combination helps you maintain strong relationships with leads and clients without wasting too much time.
Customizable Organization Tools
With customizable organization tools, LionDesk allows you to tailor your CRM experience to fit your unique workflow. Create custom tags, fields, and pipelines to categorize your leads and manage your tasks effectively. This flexibility ensures that your CRM works as you do, making staying organized and focused on your goals easier.
Transaction Management
LionDesk simplifies transaction management by providing tools to track deals from start to finish. Manage important documents, deadlines, and communication within the platform, ensuring that all aspects of a transaction are organized and easily accessible. This feature helps reduce errors and keeps everything on track, from listing to closing.
Integration Options
LionDesk supports a variety of integration options with popular real estate software programs, such as MLS systems, email marketing services, and transaction management software. With hundreds of integrations available, LionDesk CRM allows you to create seamless workflows, connecting all your essential tools and enhancing your productivity as you manage your real estate business.
LionDesk Pricing
LionDesk keeps things flexible with pricing plans that fit a variety of different needs and budgets. Whether you’re a solo agent or running a team, there’s a plan for you. The basic plan covers all the essentials like lead management and automation, while the higher tiers unlock cool features like video messaging and more integrations. It’s designed to grow with you, so you get the tools you need without breaking the bank.
| CRM | $39 | $299 ($25/mo) | 1 |
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| CRM Premier | $139 | $999 ($83/mo) | 1 |
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| Brokerages & Teams | Custom | Custom | Custom | Custom |
Add-on Pricing
LionDesk offers add-ons like enhanced texting and power dialers for an extra fee, allowing you to customize your plan as your business grows.
| Texting Suite* | $2 |
| Single-line Dialer | $99 (included with CRM Premier) |
| Multi-line Dialer | $149 ($50 per month with CRM Premier) |
| Landing Pages | $29 (included with CRM Premier) |
| Facebook Ad Booster | Custom |
| *Texting Suite requires a one-time $19 registration fee. | |
Methodology
Our methodology at The Close ensures that our team of professionals, writers, and editors thoroughly analyzes each software. We meticulously evaluate the pricing, features, user interface, customer support, and reviews of each real estate customer relationship (CRM) to determine our expert score.
We selected the best real estate CRM software to help agents enhance their marketing and communication strategies to grow their businesses. Our rigorous selection process ensures that our top picks make it easier for agents to connect with clients, streamline their operations, and achieve their business goals.
The detailed criteria we used to determine the best real estate customer relationship (CRM) software include the following:
- Additional Features (25%): 5 out of 5
- We looked for software with advanced features that can significantly enhance productivity, such as automation tools, customizable workflows, integration with other systems, and detailed reporting.
- Pricing (20%): 4 out of 5
- Cost is a key factor. We focused on tools that offer a strong balance between features and affordability, ensuring real value for real estate professionals looking to streamline their lead marketing efforts.
- General Features (20%): 5 out of 5
- We evaluated the core features of each platform, considering how well these features support essential CRM tasks like lead management, automated communication, task organization, and client follow-ups to help agents stay efficient and organized.
- User Interface and Support (15%): 4.38 out of 5
- We prioritized platforms with intuitive interfaces, easy navigation, and robust support resources, including tutorials, FAQs, and responsive customer service, to ensure a smooth user experience.
- Reputation (10%): 4 out of 5
- We examined LionDesk CRM reviews from actual users to ensure our research was grounded in real-world experiences and unbiased evaluations, reflecting the software’s effectiveness in everyday use.
- Expert Score (10%): 4.13 out of 5
- After considering all the factors, we compiled the scores to determine our expert rating, reflecting the overall performance, reliability, and suitability of each customer relationship software for real estate professionals.
FAQs
Does LionDesk generate leads?
LionDesk itself doesn’t generate leads, but it’s a great tool for managing the leads you get from other sources. You can easily import leads from websites, marketing campaigns, or other platforms and then organize and follow up with them right from the CRM.
What is the best CRM for realtors?
The best real estate CRM really depends on your needs. Are you a residential agent looking to step up your lead gen game? Or do you need a CRM for commercial real estate to break into a new niche? Residential real estate agents may need features that are very different from agents looking to manage commercial real estate leads. Some agents will love a CRM like LionDesk for its automation and video messaging features, while others will prefer platforms like Wise Agent or Top Producer that may be able to provide more detailed reporting and analytics. It’s all about finding one that fits your workflow and helps you stay connected with clients.
How many leads can you generate per day?
How many leads you generate per day depends on your marketing efforts, like ads, referrals, or social media campaigns. For example, LionDesk doesn’t cap your lead intake, so you can manage as many as you bring in without any limits.
The Bottom Line: Is LionDesk Worth Your Money?
LionDesk stands out with its automated communication tools and video messaging, helping agents connect with clients and save time on follow-ups. The user-friendly dashboard and integrations with MLS systems make it a great option for both solo agents and teams looking for an affordable CRM to streamline daily tasks. While reporting could be stronger and minor glitches pop up, it covers the essentials agents need to stay organized.
For agents prioritizing automated outreach and video features, LionDesk offers solid value—especially with budget-friendly annual plans. However, if in-depth reporting is a must, it might be worth exploring other options.
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