Zillow Premier Agent (ZPA) is a paid advertising program that connects agents to buyers. It offers agents enhanced visibility on Zillow’s platforms, giving them priority placement in property listings and exclusive access to leads. However, with the platform’s lack of pricing transparency, is Zillow Premier Agent worth it? I evaluated its key features, weighed its pros and cons, looked into pricing, analyzed third-party reviews, and gauged whether it was worth the investment. Let’s dig in!

Zillow Premier Agent
Pros
  • You can capture buyer leads earlier than competitors.
  • It has automated digital advertising.
  • It has built-in CRM.
  • Zillow Live Connections puts you in contact with leads over the phone.
  • You get increased exposure.
  • It has broker management tools
  • It has multiple integrations.
  • It has detailed analytics and ROI report.
Cons
  • It lacks price transparency.
  • It has upfront costs, regardless of lead volume or closings.
  • Customer service is not strong.
  • Zillow CRM is very basic.
  • Leads aren’t exclusive.
  • The price per lead can be higher than other platforms.
The Close Score
4.5
Pricing:
3.1
General Features:
4.3
Advanced Features:
3.6
Customer Service:
3.2
Customer Rating:
3.0
Expert Score:
4.0
out
of
5

My Verdict on Zillow Premier Agent & Why You Should Trust It 

As one of The Close’s staff writers, I have extensive research experience on various real estate topics and solution providers. I can provide readers with an objective and comprehensive review of Zillow Premier Agent, including an overall analysis of its strengths and limitations.

What is Zillow Premier Agent, and how does it work? In 2024, an average of 217 million unique visitors browse Zillow each month, searching for homes and real estate agents. Zillow Premier Agent leverages this site traffic, allowing agents, teams, and brokers to purchase display ads in specific ZIP codes across the Zillow network. This process helps capture leads who might be casually browsing properties long before they contact an agent. The platform then displays ads in key positions next to properties for sale, boosting Zillow Premier Agents to the top of the agent directory.

A screenshot of Zillow Premier Agent's web and mobile interface
Zillow Premier Agent’s web and mobile interface (Source: Zillow)

The biggest challenge with Zillow Premier Agent is the cost, which can be substantial, particularly in highly competitive markets. Agents must ensure they have the budget to sustain the investment and effectively convert the leads they receive. Additionally, the competition among agents on the platform can make it difficult to stand out and secure many leads. Therefore, having a solid profile and lead follow-up process is essential. If you want to guarantee you’ll get leads, consider pay-at-closing lead companies like Zillow Flex and Clever.

Zillow Premier Agent Alternatives

Zillow Premier Agent offers many advantages but is not the perfect fit for everyone. The cost and competition can be challenging for some agents, especially those just starting. If you feel Zillow Premier Agent isn’t the right platform, here are some alternatives worth considering.

Platform
Why It’s a Great Alternative
Learn More
Ready to
Purchase?
zurple logo.It offers exclusive buyer and seller leads with a robust profiling and nurturing system.Zurple ReviewVisit Zurple
Market Leader logoYou’ll get a guaranteed number of exclusive leads every month.Market Leader reviewVisit Market Leader
cinc-logoIt uses paid ads on Google, Instagram, and Facebook to target hyperlocal leads.CINC ReviewVisit CINC
zbuyer logoAgents aren’t tied to a contract. Plus, the company offers free replacements for bogus leads.zBuyer reviewVisit zBuyer
Platform
Why It’s a Great Alternative
Learn More
Ready to
Purchase?
zurple logo.It offers exclusive buyer and seller leads with a robust profiling and nurturing system.Zurple ReviewVisit Zurple
Market Leader logoYou’ll get a guaranteed number of exclusive leads every month.Market Leader reviewVisit Market Leader
cinc-logoIt uses paid ads on Google, Instagram, and Facebook to target hyperlocal leads.CINC ReviewVisit CINC
zbuyer logoAgents aren’t tied to a contract. Plus, the company offers free replacements for bogus leads.zBuyer reviewVisit zBuyer

Key Features of Zillow Premier Agent

Obtaining leads is the most significant benefit of using Zillow Premier Agent, but there is more to this platform than just prospects. Some of my favorite ZPA key features include the following:

Zillow Premier Agent Profile

Agents can create a solid ZPA profile to stand out. A complete Zillow profile leverages the SHARP model, which stands for sales, headshot, advertising markets, reviews, and professional bio. This means you should claim all your past transactions on Zillow, have a current realtor headshot, work in the applicable markets, beef up your reviews, and spice up your agent bio.

Christopher Panagos' Zillow profile; an example of a Zillow Premier Agent
An example of a Zillow Premier Agent profile (Source: Zillow)

If you have an active profile and your listing is on Zillow, you should be displayed first as the listing agent, regardless of your Premier status. But you won’t have that opportunity if you haven’t claimed the listing or are inactive on Zillow. Premier agents also appear next to their purchased share of every listing in their chosen ZIP codes (plus any of their listings, regardless of whether they are in their chosen ZIP code). This expands their exposure significantly.

📌   Pro Tip

You should have an active profile on Zillow, at the very least. It’s free; you can use it to collect reviews, claim listings, and organically increase your brand visibility.

Third-party CRM Integrations

Zillow Premier Agent offers seamless integration with various third-party CRMs, such as Follow Up Boss, Top Producer, and Lofty (formerly Chime), which enhances lead management efficiency. For instance, ZPA supports two-way sync with Top Producer CRM, ensuring any updates on one platform reflect on the other.

A screenshot of Zillow Premier Agent settings when syncing it with Follow Up Boss CRM
Syncing Zillow with Follow Up Boss CRM (Source: Zillow)

Performance Analytics

Zillow Premier Agent offers analytics and tracking tools to help agents manage and optimize their lead performance. The platform has detailed reports on lead volume, response rates, and conversion metrics, allowing agents to see how well their advertising efforts are paying off. If you’re a team lead, ZPA’s performance analytics also track the effectiveness of team members and everyone’s lead volume and status, ensuring everyone contributes efficiently to your team’s overall success.

A screenshot of Zillow Premier Agent's lead report page
Get insights from your reports. (Source: Zillow)

Training Resources

Zillow Premier Agent provides comprehensive training resources and education materials to support agents. These include courses and guides on using Zillow’s tools effectively, managing your ZPA advertising, using ZPA’s CRM, nurturing inactive customers, converting your leads, and more.

A screenshot of Zillow Premier Agent's training resources page
Learn how to be successful with the Zillow Premier Agent program. (Source: Zillow)

Zillow Premier Agent Pricing

Is Zillow Premier Agent free? Of course not. If you’re researching the pricing of ZPA, I’m afraid you won’t find it either. Zillow does not publish specific pricing details, as costs vary significantly based on several factors. You’ll need to contact Zillow directly to get accurate pricing information and discuss your particular market and advertising goals. However, I’ve gathered information from some agents that I hope will provide useful estimates.

How much do Zillow leads cost?

The cost for Zillow Premier Agent lead depends on four factors:

  • Your ZIP code
  • The average home price in your area
  • The number of competing agents
  • The percentage of leads you want to capture

According to some of our readers, leads can cost as low as $20 to $75 each in less competitive markets. However, in competitive and high-priced markets, the cost can rise dramatically, with some agents reporting leads costing $450 to $500 each.

How much does it cost to be a Zillow Premier Agent?

You’re probably wondering, “How much are Zillow leads per month?” Since Zillow does not provide market-specific pricing estimates, The Close reached out to agents in our network. Based on feedback from agents who are successfully profiting with Zillow Premier Agent, we found the following pricing estimates to be accurate:

  • The typical monthly price for major metro markets starts at about $1,000.
  • For markets outside of major metros, ZPA agents pay between $300 and $500 per month.

While we disagree with the company’s lack of price transparency, I still believe that Zillow Premier Agent is a valuable service that agents should consider in their paid lead generation strategies.

Methodology

In my assessment of Zillow Premier Agent, I conducted thorough research to ensure accuracy in my review. Our team of expert researchers, agents, writers, and editors at The Close scored Zillow Premier Agent against dozens of other lead generation companies. We analyzed its platform, pricing structure, features, user feedback, and reputation, and then based our evaluation on the following criteria:

  • Pricing (20%)
    • We looked at the average price per lead for buyer and seller leads, exclusive leads, subscription costs, the minimum required ad spend, and whether a contract is required.
  • General Features (25%)
    • We evaluated the main features of each lead generation company. This includes lead-capture tools, lead management, built-in CRM, multiple integrations, mass marketing tools, analytics and reporting tools, and IDX websites. 
  • Advanced Features (20%)
    • This category includes advanced functionalities such as the quality of leads generated, lead nurturing, lead scoring, triggers and alerts, team distribution, and scripts.
  • Customer Service (10%)
    • We reviewed how easy it is for real estate agents to reach out to a customer service representative. We also considered agents’ access to phone or email support and a concierge program.
  • Customer Rating (10%)
    • The reputation of each lead generation company was evaluated by considering feedback from verified users.
  • Expert Score (15%)
    • The expert score covers other standout features not mentioned in the above criteria.

Read more about our methodology here.

Frequently Asked Questions





Bottom Line: Is Zillow Premier Agent Worth It?

At the start of this review, you might have asked, “What is Zillow Premier Agent?” And now that I’ve run you through its most essential features, would you say the platform is worth it? For me, Zillow Premier Agents is an investment real estate agents, teams, and brokers should consider. 

The lead gen landscape is constantly evolving. There are always new players, approaches, and lead generation ideas, but Zillow has remained a visible and vital part of this conversation. To be clear, Zillow Premier Agent isn’t as cost-effective for every agent. In some US markets, costs are so high that agents may barely break even. However, no other online lead source offers the same traffic, exposure, and opportunity as Zillow Premier Agent.

Is the platform perfect for every agent? No. But is Zillow Premier Agent worth it or at least worth considering? Absolutely. As long as you have an adequate budget, an impeccable profile, and effective follow-up skills to convert your leads into clients, we can stand behind your investment in Zillow Premier Agent. But if you’re a new agent, consider your budget before committing.

Your Take

Where do you buy real estate leads? Have you ever tried Zillow Premier Agent? What did you think? I’d like to hear your thoughts in the comments!

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